Repair / Check Up Policy

Eligibility

This policy applies to products purchased directly from KHM Megatools. The product must be within the specified warranty period or covered by an extended warranty plan. Repairs will be provided for manufacturing defects and faults under normal use. Damages caused by mishandling, misuse, or unauthorized modifications may not be eligible for repair under this policy.

Warranty Coverage

Our products are covered by a standard warranty against manufacturing defects for a specific period from the date of purchase. The warranty duration may vary depending on the product and will be clearly communicated at the time of purchase.
The warranty covers repairs, replacement of defective parts, or, at our discretion, replacement of the entire product. 
If the warranty has expired, repair services may still be available at a reasonable cost.

Initiating a Repair Request

Customers must bring item here at our shop to initiate a repair request.  Provide accurate and detailed information about the product, including the model number, serial number, and a description of the issue.
Proof of purchase may be required to validate the warranty status and if item is bought here at our shop.

Assessment and Authorization

Once the repair request is received, we will have it processed to it's respective authorized service center for repair.
In some cases, troubleshooting steps may be provided to diagnose and resolve minor issues without the need for repair. 
If a repair is necessary, our customer support team will provide further instructions, on the repair charges that need to be replaced and service rendered.

Repair Process

Repairs will be carried out by our authorized service centers or technicians who have undergone training to ensure quality workmanship.  We aim to complete repairs within a reasonable time frame; however, the duration may vary depending on factors such as the complexity of the issue and availability of replacement parts. Quotation of repair price charges may be subject to change without prior notice. Updates regarding the repair progress will be provided to the customer through email upon any update from Service Center.
Follow up on repair at our email for coordination: support@khmtools.com.ph

Return of Repaired Product

Once the repair is completed, the product will be thoroughly tested to ensure it meets the required standards.
The repaired product will be available for pick up at our shop upon testing of item. Any outstanding fees, such as repair costs for products outside the warranty period or shipping charges, must be settled before the product is returned.

Additional Terms and Conditions

This repair policy is subject to the governing laws and regulations of the jurisdiction where the product was purchased.
The policy may be subject to change without prior notice. However, changes will not affect ongoing repair requests or products already covered by a warranty at the time of purchase.
Standard Lead time of Repair 60-120 days (subject to delay)
Check Up Fee is non-refundable but deductible to the final cost of the Repair Charges. Check up Fee vary depending on item, contact us and give the brand and model for estimation. In case for pull out of item/s, check up fee is non refundable. No rush repair of items

We value our customers and their satisfaction, and we are dedicated to providing excellent support throughout the repair process. If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team.